FAQ's

How long will it take for me to get my order?

While I aim to send mail between 3-5 working days I ask for 1-2 weeks of processing time before expecting it to be posted.

You'll get an email to let you know when it's been dispatched. The time taken to receive your order once I've posted it is out of my control unfortunately so please try to be patient and understanding ♥︎ 

Can I shop as an EU or US customer? 

I ship worldwide! Due to changes in European Union regulations, and the difficulty in meeting them as a small business, I temporarily stopped shipping to European Union countries.While this matter hasn't yet been fully resolved I have decided to tentatively reopen my shop for EU customers and continue to sell to the USA along with many other countries worldwide. While I thank you so much for dropping by, ultimately it's your have choice to shop Eggys Planet goods so please understand that I am not liable to pay any tax, import, tariff, customs fees etc that may potentially be due for certain countries ♥︎ 

Where is my order?

For international orders, once posted we can only know the whereabouts of your order if you paid for tracking at checkout. Non tracked mail will arrive within any given time and I am not liable for loss or delay of any non tracked mail. Hopefully it arrives to you soon!

How does The Moss Mail Club work? 

Once a month I design a new original 4x6 inch art print with either an in-character 'pen pal' style letter or a short story surrounding Eggys Planet's lore. The subscription renews monthly, and provided that payment is taken for a particular month, your Moss Mail will be posted within 1-2 weeks of payment being received. It is sent via untracked letter mail (both domestically and internationally) and so once posted I can't be sure of when it will arrive but I ask for as much patience as possible ♥︎ There will be a portal for you to easily manage your monthly subscriptions. While you may miss out on future Eggys Planet lore you're able to cancel whenever you feel like.

For my sticker club with monthly sticker sheets check out my patreon.

I'd like to refund, cancel or return my order.

Please check my policies page for more information.